Store regulations

1.1 The Regulations define the rules for the provision of services by electronic means in the scope of the sale and delivery of goods at a distance, i.e. without the simultaneous presence of the parties to the contract, as well as for filing and considering Buyers' complaints and returning goods, conducted in the plexido.pl store (hereinafter referred to as the "Store" or "Seller"), on the Internet at: https://plexido.pl

1.2 The Seller within the meaning of these Regulations is Plexido Angelika Reder,
ul. Bydgoska 25/10, Grudziądz 86-300, REGON: 364012366, telephone: 566560000, e-mail address: kontakt@plexido.pl

1.3 The Buyer within the meaning of these Regulations is exclusively a consumer within the meaning of Art. 22(1) of the Civil Code.

1.4 These Regulations define the rules and conditions of sale of goods only in the Store operated on the Internet at https://plexido.pl. The Seller may sell goods in other ways, including through other stores or online sales platforms. These Regulations do not apply to the sale of goods by the Seller outside the plexido.pl Store operated outside the address https://plexido.pl

1.5 The Seller provides the price of the goods in PLN and in gross values ​​(including VAT).

1.6 The stated price of the goods does not include the cost of delivery of the goods to the Buyer, which are calculated on the basis of the costs incurred to deliver the goods to the Buyer. Information on shipping costs is provided each time in the description of the goods.

1.7 The Seller is obliged to deliver goods free from defects.

1.8 Any natural person who is a consumer may become a User of the Store, after completing the correct registration in the Store system.

1.9 Registration in the Store system is done by providing an e-mail address by the Buyer.

1.10 In connection with the execution of orders, in particular documenting the sale and delivery of goods, the Seller may process the following data provided by the Buyer:

1) first name and surname,

2) address of residence,

3) e-mail address,

4) delivery address,

5) telephone number.

1.11 The Seller may process personal data provided by the Buyer only for the proper performance of obligations resulting from the concluded contracts, including sales agreements, in particular:

1) documenting the sale in the manner prescribed by law,

2) delivering goods in the manner and to the address indicated by the Buyer,

3) handling returns and complaints.

1.12 The Seller processes the personal data provided by the Buyer on the basis of the consent expressed by the Buyer, as well as in a manner consistent with the Personal Data Protection Act and the Act on the provision of services by electronic means. The Buyer has the right to access their data, as well as to correct them and request their removal.

1.13 The Seller does not transfer or make available personal data to other data administrators, except in situations necessary for the proper performance of the obligation.

1.14 Providing personal data by the Buyer is completely voluntary, but is required for the proper performance of the concluded agreement.

1.15 The Buyer may request the Seller to delete their Store user account. In such a case, the Seller deletes the data related to the Buyer's activity in the Store. The Seller may process the data related to the concluded sales agreements, in particular during the period necessary to consider complaints and other claims of Buyers.

2.1 The information provided in the Store constitutes an invitation to conclude a contract within the meaning of art. 71 of the Civil Code. None of the information provided in the Store by the Seller constitutes an offer within the meaning of the provisions of the Civil Code.

2.2 The invitation to conclude a contract expressed by the Seller specifies in particular:

1) type of goods, their manufacturer,

2) a short description of the goods,

3) price of the goods,

4) expected order fulfillment time,

2.3 The Buyer may submit to the Seller an offer to conclude a contract for the sale of goods by selecting the goods using the appropriate functionality of the Store (adding to the "basket" and confirming the ordered goods in the basket).

2.4 When submitting an offer, the Buyer provides data and information necessary for the proper fulfillment of the order, in particular the data indicated in par. 3 sec. 3.

2.5 The Seller shall immediately upon receipt of the offer confirm its acceptance to the Buyer by means of a message sent to the Buyer's e-mail address.

2.6 The Seller may, immediately upon receipt of the offer from the Buyer, refuse to accept the offer if its implementation is impossible.

2.7 After the Seller accepts the offer, the Buyer may pay the price for the goods and shipment in one of the following ways:

1) by bank transfer, directly to the Seller's account,

2) via the system secure online payments (przelewy24, PayU),

2.8 Delivery of goods takes place in one of the following methods selected by the Buyer:

1) By DPD courier (after prepayment)
2) By InPost courier (after prepayment)
3) By parcel locker, collection at the InPost Paczkomaty point (after prepayment)

2.9 A detailed fee for the delivery of goods is provided with each sales offer, and its amount depends in particular on the selected delivery method and the type, dimensions and weight of the goods.

2.10 Prices and shipping options apply only to orders with delivery within Poland. Please arrange delivery for orders outside our country individually with our store staff

2.11 The Seller will process the order within the time specified for each type of goods, which consists of the processing time and delivery time:

1) processing time "We will send within 24 hours" - applies to products without personalization. If the goods are in stock, the shipment will take place within 24 hours of payment for the goods and the shipping fee, or of choosing cash on delivery. In the case of ordering goods with additional personalization, we reserve the right to process the order within 5 working days.

2) lead time "We will ship within 14 business days" - the goods are in stock, the shipment will take place within 14 business days from the payment of the price for the goods and the shipping fee, or from the selection of cash on delivery,

3) courier delivery time - 24 hours, i.e. most often the day after placing the order,

4) parcel locker delivery time - 24 hours, i.e. most often the day after placing the order, whereby the delivery of the goods takes place within the time being the sum of the lead time and the delivery time.

2.12 If the fulfillment of the order is impossible due to, for example, temporary unavailability of the ordered goods, the Seller shall immediately inform the Buyer, at the same time indicating the right to:

1) the Buyer withdraw from the contract in its entirety. If the Buyer chooses this option, the Seller shall immediately return the entire price paid by the Buyer and the delivery fee incurred. The Seller is released from the obligation to fulfill the order in full,

2) the Buyer withdraws from the order in part. If the Buyer chooses this option, the Seller shall immediately return the appropriate part of the price paid by the Buyer. The Seller shall fulfill the order in the remaining part,

2.13 Regardless of the provisions of paragraph 2, if the fulfillment of the order is impossible due to, for example, temporary unavailability of the goods, the Seller may, with the Buyer's consent, deliver other goods for the same purpose and the same quality and price.

2.14 The maximum time for fulfilling an order containing goods with temporary unavailability or the time for its cancellation may not be longer than 30 days from the date of conclusion of the contract, except for the situation in which both parties agree but differently.

3.1 Pursuant to Art. 558§1 of the Civil Code, the Seller completely excludes liability towards Customers for physical and legal defects (WARRANTY).

3.2 ​​The Seller is liable towards the Consumer under the principles specified in Art. 556 of the Civil Code and subsequent ones for defects (WARRANTY).

3.3 In the case of a contract with a Consumer, if a physical defect was found within one year from the date of delivery of the item, it is assumed that it existed at the time the risk passed to the Consumer.

3.4 If the sold item has a defect, the Consumer may:

1) submit a declaration requesting a price reduction;

2) submit a declaration of withdrawal from the contract;

Unless the Seller immediately and without excessive inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free one or to remove the defect, he/she shall not be entitled to have the item replaced or the defect removed.

3.5 The Consumer may, instead of the removal of the defect proposed by the Seller, request the replacement of the item with a defect-free one or, instead of replacing the item, request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller, whereby the assessment of excessive costs takes into account the value of the item free from defects, the type and significance of the identified defect, and also the inconvenience to which the Consumer would be exposed by another method of satisfaction.

3.6 The Consumer may not withdraw from the contract if the defect is insignificant.

3.7 If the sold item has a defect, the Consumer may also:

1) demand the exchange of the item for a defect-free one;

2) demand the removal of the defect.

3.8 The Seller is obliged to exchange the defective item for a defect-free one or to remove the defect within a reasonable time without excessive inconvenience to the Consumer.

3.9 The Seller may refuse to satisfy the Consumer's request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs in comparison with the second possible method of bringing the defective item into conformity with the contract.

3.10 In the event that the defective item has been installed, the Consumer may demand that the Seller dismantle and reinstall it after replacing it with a defect-free one or removing the defect, but is obliged to bear part of the related costs exceeding the price of the item sold or may demand that the Seller pay part of the costs of dismantling and reinstallation, up to the price of the item sold. In the event of failure to perform the obligation by the Seller, the Consumer is authorized to perform these activities at the expense and risk of the Seller.

3.11 The Consumer who exercises the rights under the warranty is obligated to deliver the defective item to the complaint address at the Seller's expense, and if due to the type of item or the manner of its installation, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obligated to make the item available to the Seller at the place where the item is located. In the event of failure to fulfill the obligation by the Seller, the Consumer is authorized to return the item at the Seller's expense and risk.

3.12 The Seller shall bear the costs of replacement or repair, except for the situation described in §7 point 10.

3.13 The Seller is obligated to accept a defective item from the Consumer in the event of replacing the item with a defect-free one or withdrawing from the contract.

3.14 The Seller shall respond within fourteen days to:

1) a statement requesting a price reduction;

2) a statement requesting withdrawal from the contract;

3) a request to replace the item with a defect-free one;

4) a request to remove the defect.

Otherwise, it is considered that the Seller has recognized the Consumer's statement or request as justified.

3.15 The Seller shall be liable for warranty, if the physical defect is found before the expiry of two years from the date of delivery of the item to the Consumer, and if the subject of sale is a used item, before the expiry of one year from the date of delivery of the item to the Consumer.

3.16 The Consumer's claim for removal of the defect or replacement of the sold item with a defect-free item expires after one year, counted from the date of finding the defect, but not earlier than before the expiry of two years from the date of delivery of the item to the Consumer, and if the subject of sale is a used item, before the expiry of one year from the date of delivery of the item to the Consumer.

3.17 In the event that the expiry date of the item specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer, the Sellery is liable under the warranty for physical defects of this item found before the expiry of this period.

3.18 Within the time limits specified in §7 points 15-17, the Consumer may submit a declaration of withdrawal from the contract or a reduction in price due to a physical defect of the sold item, and if the Consumer requested the exchange of the item for a defect-free one or removal of the defect, the time limit for submitting a declaration of withdrawal from the contract or a reduction in price begins at the moment of ineffective expiry of the time limit for replacement of the item or removal of the defect.

3.19 In the event of an investigation before a court or arbitration court of one of the rights under the warranty, the time limit for exercising other rights to which the Consumer is entitled on this basis shall be suspended until the final conclusion of the proceedings. The same shall apply to mediation proceedings, with the time limit for exercising other warranty rights to which the Consumer is entitled starting from the date of the court's refusal to approve the settlement concluded before the mediator or the ineffective conclusion of mediation.

3.20 §7 points 15-16 shall apply to exercising warranty rights for legal defects of the sold item, with the proviso that the time limit starts from the date on which the Consumer learned of the existence of the defect, and if the Consumer learned of the existence of the defect only as a result of a third party's action - from the date on which the ruling issued in the dispute with the third party became final.

3.21 If, due to a defect in the item, the Consumer has made a declaration of withdrawal from the contract or a reduction in the price, he may demand compensation for the damage he suffered as a result of concluding the contract without knowing about the existence of the defect, even if the damage was a result of circumstances for which the Seller is not responsible. liability, and in particular may demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the item, reimbursement of the expenses made to the extent to which he did not benefit from them and did not receive their reimbursement from a third party and reimbursement of the costs of the proceedings. This does not prejudice the provisions on the obligation to repair the damage on general terms.

3.22 The expiry of any period for determining the defect does not exclude the exercise of rights under the warranty if the Seller fraudulently concealed the defect.

3.23 The Seller, if obliged to provide or provide financial benefits to the Consumer, shall perform them without undue delay, no later than within the period provided for by law.

4.1 The Buyer may withdraw from the concluded sales contract within 14 days from the date of delivery of the goods to the Buyer without giving any reason and without incurring any costs.

4.2 The Buyer withdraws from the concluded sales contract by submitting to the Seller a declaration of withdrawal from the contract in any manner, in particular:

1) on an electronic form, using the model withdrawal form or another appropriate form.

4.3 To meet the deadline, it is sufficient to send the declaration before it expires.

4.4 In the event of withdrawal from the contract, the contract is deemed not to have been concluded. If the Buyer submitted a declaration of withdrawal from the contract before the Seller accepted his offer in the manner specified in par. 5 sec. 1 of the regulations, the offer ceases to be binding.

4.5 In the event of withdrawal from the contract, the Buyer is obliged to return the item to the Seller at the address indicated below immediately, but no later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is sufficient to return the item before its expiry. The Buyer bears only the direct costs of returning the goods.

Plexido Angelika Reder

Gać 29

86-302 Gać

+48 566560100

kontakt@plexido.pl

4.6 The Seller shall immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract, return to the Buyer all payments made by him, including the costs of delivering the goods. If the Buyer has chosen a method of delivery of the goods other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to reimburse the Buyer for the additional costs incurred by him.

4.7 The Seller shall refund the payment using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to another method of return which does not involve any costs for him.

4.8 The Seller may withhold the refund of payments received from the Buyer until the goods are received back or until the Buyer provides proof of sending them back, depending on which event occurs first.

4.9 Given that the Seller has informed the Buyer of the right to withdraw from the concluded contract, as well as the method and deadlines for withdrawal, the Buyer shall be liable for the reduction in the value of the goods resulting from their use in a way that goes beyond what is necessary to determine their nature, characteristics and functioning.

4.10 The Seller informs the Buyer that The right to withdraw from the contract specified in paragraph 8 of the regulations does not apply to the Buyer in relation to sales contracts:

1) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires;
2) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet their individual needs (this applies in particular to personalized products in which, at the Buyer's request, significant interference was carried out in the product structure, such as mechanical or laser engraving);
3) in which the subject of the service is an item that spoils quickly or has a short shelf life;
4) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
5) in which the subject of the service are items that, due to their nature, are inseparably connected with other things;
6) where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
7) for the provision of digital content that is not recorded on a tangible medium, if the provision of the service began with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the entrepreneur informed him of the loss of the right to withdraw from the contract;
8) for the provision of newspapers, periodicals or magazines, with the exception of a subscription contract.

Each Store user may file a complaint to the Seller related to irregularities in the functioning of the Store or the concluded agreement, in particular:

1) concerning the goods for which the parties have concluded a sales agreement,

2) the method of delivery of the goods,

3) irregularities in the functionalities of the Store,

4) product description.

5.1 The products offered in the store are brand new and original. The Seller is liable for physical or legal defects of the Goods on the basis of Art. 556 and subsequent articles of the Civil Code.

5.2 The Seller undertakes actions to ensure the fully correct functioning of the Store, to the extent resulting from current technical knowledge and undertakes to remove all irregularities reported by Customers within a reasonable time.

5.3 Each item purchased in the store may be subject to a complaint in accordance with the deadlines and terms of complaints specified in the relevant provisions of law, if it has defects constituting its non-compliance with the concluded sales agreement.

5.4 A complaint may be filed by post by returning the goods together with a written description of the defect or a complaint form downloaded from the Store's website and proof of purchase in the Store, by registered mail or other form of shipment, to the following address:

Plexido Angelika Reder

Gać 29

86-302 Gać

+48 566560100

kontakt@plexido.pl

The Customer will receive information on how the complaint will be handled within 14 days from the day following the receipt by the Store of the parcel containing the complained goods.

5.5 If the Goods have defects, the Customer is entitled to the following claims under Art. 556 and Art. 561 of the Civil Code:

a) submitting a declaration of withdrawal from the Agreement or reduction of the price of the Goods, unless the Seller immediately and without excessive inconvenience to the Buyer replaces the Goods with defect-free ones or removes the defect, or

b) requesting the exchange of the Goods with defect-free ones or removal of the defect.

5.6 If the complaint is rejected, the goods will be sent back together with an opinion on the unfoundedness of the complaint.

5.7 If the Customer finds damage to the goods during transport, it is recommended that the Customer draws up a damage report in the presence of the courier or, as appropriate, selects the complaint option on the screen of the Parcel Locker from which the parcel is collected.

The Seller declares that:

1) it has not submitted to the code of good practices specified in art. 2 item 5 of the Act on Counteracting Unfair Market Practices,

2) the Buyer is not obliged to make any purchases in the Store.

6.1 The Seller specifies the following technical conditions for the provision of services electronically:

1) The Buyer should use a device that allows the use of the Internet, in particular a PC or similar computer,

2) the use of services requires the device to be equipped with an Internet browser in the Firefox XXX, MS Internet Explorer XXX, Opera XXX, Chrome XXX version - or higher,

3) the browser should allow the acceptance of cookies and have the JavaScript interpreter enabled.

6.2 The Seller declares that within the Store system it uses cookies to collect information related to the use of the plexido.pl online store by the Customer, in particular in order to maintain the logged-in service user's session and to adapt the display of sales offers to the needs of service users.

6.3 The Seller declares that within the Store system it processes the following operational data of the users of the website within which the Store is run:

1) IP address,

2) browser version,

3) browser type,

4) host,

5) operating system.

6.4 Any disputes arising from the concluded sales agreement shall be subject to consideration by common courts, the jurisdiction of which is determined by the provisions of the Civil Code.

6.5 The Buyer may, regardless of the provisions of paragraph 1, request the Seller to amicably settle any dispute concerning the concluded agreement or other matters concerning these Regulations.

6.6 The Seller may, for important reasons, make changes to these regulations. The change of the regulations shall be made by announcing its new content in the store and shall enter into force after 14 days from the date of informing the Buyers.

6.7 Important reasons shall be understood in particular as:

1) change in legal regulations,

2) extension of the functionality of the Store, in particular the commencement of the provision of new services by the Seller,

3) change in the method of providing services consisting in providing information to Buyers

6.8 The Seller shall inform Buyers of the change of the regulations by means of information on the Store's website and by means of individual information sent to the e-mail address. After receiving information about changes to the regulations, the Buyer has the right to terminate the concluded contract within one month from the date of receiving the information.

In matters not regulated in the Regulations, the following provisions shall apply:

1) the Civil Code, in particular in the part concerning sales,

2) the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).

6.9 The Regulations enter into force on 1 January 2022 and apply to sales agreements concluded from that date.

6.10 In relation to sales agreements concluded before that date, the regulations shall apply accordingly, i.e. taking into account the differences resulting from the provisions of:

1) the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product (Journal of Laws of 2012, item 1225),

2) the Act of 27 July 2002 on specific terms and conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended).

6.11 Each Store user who created an account in the Store before 25 December 2014 may submit a declaration of termination of the account management agreement within 30 days of the introduction of the regulations.

In the https://plexido.pl store we respect the Buyer's privacy. The Buyer acknowledges that his/her personal data are processed for the purpose of implementing the Account Management Agreement, implementing the sales agreement and handling complaints. The Buyer acknowledges that:

1) The administrator of his/her personal data processed for the purpose of fulfilling the order is Plexido Angelika Reder,
ul. Bydgoska 25/10, REGON: 364012366, NIP: 8762463719 phone: 566560000, e-mail address: kontakt@plexido.pl

2) Has the right to access their data for the purpose of checking and verifying them,

3) Has the right to request the Administrator to delete their personal data, whereby deletion of data by the Administrator means that the orders of a given Customer cannot be fulfilled, as well as that the Buyer's Account cannot be maintained.

4) Providing data is voluntary,

5) The information provided is accessible to the Seller's employees or companies directly involved in the operation of the store and the execution of the Order, as well as in the handling of purchase transactions (e.g. a courier company to which the data necessary for delivery is transferred, a company authorizing payment transactions). In exceptional situations, the Buyers' personal data may be disclosed to state authorities. Such a situation may occur when it is required by law or when it is necessary to protect the Operator against illegal or harmful activities.

6) Detailed information on the processing of personal data by the Seller is included in the Privacy Policy document.

8.1 A Customer who is a consumer within the meaning of the relevant legal provisions has the right to withdraw from the sales contract without giving a reason, on the terms described below.

8.2 The deadline for withdrawal from the sales contract for Goods expires after 14 days from the day on which the Customer came into possession of the Goods or on which a third party other than the carrier and indicated by the Customer came into possession of the Goods.

8.3 To exercise the right to withdraw from the contract, the Customer should inform the Store of their decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by e-mail).

8.4 Customers may use the model withdrawal form, which will be sent to you by e-mail immediately after the confirmation of the order, but this is not obligatory. Customers may also fill in and send a scan of the withdrawal form or any other unequivocal statement by e-mail. If the Customer uses this option, the Store will immediately send the Customer a confirmation of receipt of the information on withdrawal from the contract on a durable medium.

8.5 To meet the deadline for withdrawal from the contract, it is sufficient for the Customer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract. We will make repayment using the same means of payment that you used in the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this repayment.
You will have to bear the direct costs of returning the goods.
The right to withdraw from the contract does not apply if the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet his individual needs (this applies in particular to personalized products in which, at the Buyer's request, significant interference was carried out in the product's structure, such as mechanical or laser engraving)