Complaints

Basic information

The goods offered in the plexido.pl online store are brand new and you have rights for all goods purchased in the store due to the non-conformity of the goods with the contract. All regulations regarding the warranty can be found in the Store Regulations in paragraph § 7. We encourage you to familiarize yourself with the detailed information regulating the warranty law.

Step by step

1. Prepare the product and proof of purchase or other proof of purchase in our store, e.g. transfer confirmation

2. Fill out the complaint form, you can download it in *.PDF format

*Adobe Reader is required to open the file

3. Pack everything securely and send it by registered mail (e.g. registered letter) to the address provided.

Plexido Angelika Reder

Gać 29

86-302 Gać

+48 566560100

kontakt@plexido.pl

Remember

In the event of a physical defect being found within one year from the date of delivery of the item, it is assumed that it existed at the moment when the risk passed to the Consumer. In the event of a defect being discovered after one year from the date of delivery of the item, the obligation to prove that the defect existed in the product at the time of purchase rests with the Consumer.

If the item sold has a defect, you can:

a) submit a declaration requesting a price reduction

b) submit a declaration of withdrawal from the Agreement

c) demand replacement of the product with a defect-free one

d) demand removal of the defect

  • if the product cannot be repaired or replaced, we will refund the purchase price
  • we do not accept cash on delivery
  • we do not collect parcels from parcel lockers
  • remember about the proof of purchase
  • keep the proof of posting

The natural wear and tear of the product, e.g. abrasion of the coating or mechanical damage resulting from improper use, are not subject to complaint.